FAQ

Have questions about our products? Get in Touch - We're Here to Help!

Quick Contact

πŸ“± WhatsApp: +971-55-9782662
πŸ“§ Email: hi@astoura.com

How Can We Help?

  • Product Questions - Need help choosing the right supplies?
  • Order Support - Questions about your order or shipping?
  • Custom Requests - Looking for something specific?
  • Bulk Orders - Planning a school-wide decoration project?

Delivery

πŸ‡¦πŸ‡ͺ United Arab Emirates

  • Standard shipping: AED 15
  • Free shipping on orders over AED 50
  • Delivery time: 1-2 business days
  • Coverage: All addresses within the UAE

πŸ‡΄πŸ‡² Oman

  • Standard shipping: OMR 5
  • Free shipping on orders over OMR 20
  • Delivery time: 3-5 business days
  • Coverage: Muscat addresses only
  • Outside Muscat? Collection available from our delivery partner's office
  • Note: Additional customs, duties and VAT may be applicable and will be communicated prior to dispatch

πŸ‡§πŸ‡­ Bahrain

  • Standard shipping: AED 100
  • Free shipping on orders over AED 300
  • Delivery time: 5-7 business days
  • Coverage: All addresses within Bahrain
  • Note: Additional customs, duties and VAT may be applicable and will be communicated prior to dispatch

πŸ‡ΆπŸ‡¦ Qatar

  • Standard shipping: AED 100
  • Free shipping on orders over AED 300
  • Delivery time: 5-7 business days
  • Coverage: All addresses within Qatar
  • Note: Additional customs, duties and VAT may be applicable and will be communicated prior to dispatch

πŸ‡ΈπŸ‡¦ Saudi Arabia

  • Standard shipping: AED 100
  • Free shipping on orders over AED 300
  • Delivery time: 5-7 business days
  • Coverage: All addresses within Saudi Arabia
  • Note: Additional customs, duties and VAT may be applicable and will be communicated prior to dispatch

Payment Options

πŸ’³ Pay on Delivery:

  • Cash payment
  • Card payment
  • Bank transfer

🏫 Schools & Nurseries (Official Procurement):

  • Purchase orders accepted
  • Cheque payment available

Contact us to discuss payment mode that work for your institution.

Business Hours

Monday - Thursday: 9:00 AM - 6:00 PM GST
Friday - Sunday: 9:00 AM - 1:00 PM GST

Ready to make your classes gorgeous? We're here to help you create the perfect learning environment!